About the job
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimising operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. Provide development and investigative support to relevant stakeholders.
Responsibilities
Carry out a range of customer support activities, including handling customer cases and enquiries that are more complex or outside the norm.
Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.
Develop working knowledge of the organisation’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.
Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.
Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.
Education
School Grade 12 (Required)
Experience
Basic experience of simple office / operational systems (4 to 6 months).
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don’t wait, apply now.
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