About the job
Internship – Technical Support Specialist: IT Infrastructure Support
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best.
As global thought leaders, Discovery is passionate about innovating – not only to achieve financial success, but to ignite positive and meaningful change within our society.
About Discovery Bank
We’re the world’s first behavioural bank, designed with our clients in mind. We haven’t changed just one thing, we’ve changed everything. Our main goal is to improve the financial health of our clients by helping change how they work with their money. Through Vitality Money, our clients will learn more about what it means to be financially healthy and get rewarded for managing their money well. If you are a problem solver, always questioning the way things are done, passionate about doing what is right, have the ability to change direction quickly when needed and love to dazzle your clients, Discovery Bank could be the place for you.
We welcome inspired, positive and committed people to apply for jobs in Discovery Bank where you will be liberated to realise your full potential.
Job Purpose
The Technical Support Specialist (Infrastructure Support) provides internal specialist IT Infrastructure support for the Bank’s Infrastructure. This includes all aspects of server infrastructure management including server networking, storage, workload management, software management, configuration, monitoring and related functions. This role includes integrating with the support for the application server systems and database management systems. It forms part of a team that provides 24/7 support for all IT Infrastructure with a focus on high availability and rapid resolution of incidents.
Areas of responsibility may include but are not limited to
Operational Support
Provide 24/7 server operating system support.
Monitor system availability and capacity usage.
Maintain and upgrade operating system software.
Create and maintain technical documentation.
Perform root cause analysis and optimization.
Log and manage incidents.
Programme and Project Support.
Provide support to the Programme Office in the build and implementation lifecycle of new services and changes to related services including support for non-production environments
Compliance, Governance, Risk and Control Processes
Assist in planning changes and releases.
Participate in resilience and recovery planning.
Education And Experience
Completed bachelor’s degree in Information Technology or Compute Science.
ITIL Foundation certification is an added advantage.
Technical Skills Or Knowledge
Server operating system and hypervisor technologies (Windows, Linux, VMWare).
Public cloud technologies.
Network technologies.
Storage technologies.
Database Management systems.
Incident Management and Problem Management procedures
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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